Customer Protection & Satisfaction

Return Policy

Last updated: August 18, 2026

RETURN POLICY

Last updated August 18, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at beautystoregloxxxy@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Gloxxy Beauty Store
Attn: Returns
RMA #
No 1 Todayfm Drive off East West Road Rumuekin Before UPTH Portharcourt
Portharcourt, Rivers 500272
Nigeria

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 08100639589
Email: beautystoregloxxxy@gmail.com

6. Need Help with Your Return?

Have questions about your order or need assistance? Our support team is here to assist you:

Email Support: beautystoregloxxxy@gmail.com

WhatsApp Support: +234 916 965 3739

Address: Gloxxy Beauty Store, No 1 Todayfm Drive off East West Road Rumuekin Before UPTH, Port Harcourt, Rivers State, Nigeria